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Books by Roy Lilley
  | | Dealing with Difficult People (Creating Success) by Roy Lilley Paperback, 160 Pages, Published 2001 by Kogan Page Business Books ISBN-13: 978-0-7494-3691-9, ISBN: 0-7494-3691-3 "Difficult people can make life impossible. The workplace is inhabited by a wide variety of people and it can sometimes be difficult to get on with them as well as get on with your work. However, by understanding difficult people and the things they do, problematic situations and awkward issues can be resolved." |
 | | Dealing with Difficult People(2nd Edition) (Creating Success) by Roy Lilley Paperback, 168 Pages, Published 2013 by Kogan Page Kindle Ebook ISBN-13: 978-0-7494-6694-7, ISBN: 0-7494-6694-4 "Workplaces are filled with all types of people, and some of them can be very difficult to get along with. By understanding difficult people and their behaviors, a savvy individual can resolve the awkward and problematic situations created by difficult people.Dealing with Difficult People looks at difficult behavior – what drives it and how to cope with it. Issues Roy Lilley discusses include: recognizing the different types of difficu ..." |
 | | Dealing with Difficult People(Updated) Handle Aggression; Manage Conflict; Motivate Poor Performers (Creating Success) by Roy Lilley Paperback, 160 Pages, Published 2010 by Kogan Page ISBN-13: 978-0-7494-6028-0, ISBN: 0-7494-6028-8 "Workplaces are filled with all types of people, and some of them can be very difficult to get along with. By understanding difficult people and their behaviors, a savvy individual can resolve the awkward and problematic situations created by difficult people. Dealing with Difficult People looks at difficult behavior – what drives it and how to cope with it. Issues Roy Lilley discusses include: recognizing the seven types of difficult pe ..." |
 | | The Complete MRCGP Study Guide(1st Edition) by Sarah Gear, Roy Lilley Paperback, 208 Pages, Published 2002 by Crc Press ISBN-13: 978-1-85775-865-8, ISBN: 1-85775-865-X "Roy Lilley creator of the best selling Tool Kit series for the NHS has produced his personal A-Z of management topics. It covers key issues for today's managers to think about and act upon. The author takes the 26 letters of the alphabet and matches them to practical ideas for managers facing the challenges of change and the pressures of expectations. Each word he has chosen for his 'alphabet' encapsulates and describes a management sty ..." |
 | | Dealing with Difficult People - Fast, Effective Strategies for Handling Problem People by Roy Lilley Hardcover, Published 2022 by Kogan Page ISBN-13: 978-1-398-60622-7, ISBN: 1-398-60622-7 |
 | | Making Sense of Risk Management A Workbook for Primary Care, Second Edition by Roy Lilley, Paul Lambden 280 Pages, Published 2017 by Crc Press ISBN-13: 978-1-315-35834-5, ISBN: 1-315-35834-4 "RISK MANAGEMENT Standards of accounting in practices took a big leap forward following the NHS reforms in the early 1990s and the introduction of fundholding. As GPs became responsible for a higher percentage of the healthcare budget ..." |
 | | An A-Z of Management for Healthcare Professionals by Roy Lilley 208 Pages, Published 2016 by Crc Press ISBN-13: 978-1-315-34552-9, ISBN: 1-315-34552-8 "What type are they? Brad McRae, author of Negotiations and Influencing Skills: The Art of Creating and Claiming Value, suggests there are four steps in the diagnosis. The first thing to do is to watch and take notice if you've seen this behaviour ..." |
 | | Creating Success(2nd Edition) Dealing with Difficult People 8 by Roy Lilley Digital, 152 Pages, Published 2013 by Kogan Page Ltd ISBN-13: 978-0-7494-6695-4, ISBN: 0-7494-6695-2 "Roy Lilley. Publisher's note Every possible effort has been made to ensure that the information contained in this book is accurate at the time of going to press, and the publishers and author cannot accept responsibility for any errors or ..." |
 | | Management Essentials Exclusive Excerpts from the Creating Success Series by John Adair, Michael Armstrong, Roy Lilley, Alan Barker, John Caunt 145 Pages, Published 2013 by Kogan Page Publishers ISBN-13: 978-0-7494-7025-8, ISBN: 0-7494-7025-9 "Exclusive Excerpts from the Creating Success Series John Adair, Michael Armstrong, Roy Lilley, Alan Barker, John Caunt. show the ... Each should be a leader in his or her technical or professional role, and a 'three-circle' contributor. You can ..." |
 | | The Tool Kit for Dental Risk Management(1st Edition) by Paul Lambden, Roy Lilley Paperback, 240 Pages, Published 2002 by Crc Press ISBN-13: 978-1-85775-970-9, ISBN: 1-85775-970-2 "Dentists and members of the dental practice team increasingly need to know how to deal with potential risks to patients, dentists, staff and premises; and how to manage risk with common sense procedures. This book shows the reader how. It addresses risk issues and helps dentists and dental professionals find the answers. It is a comprehensive guide including topics such as complaints, claims, consent, health and safety, dental records, ..." |
 | | Dealing with Difficult People Fast, Effective Strategies for Handling Problem People by Roy Lilley 176 Pages, Published 2019 by Kogan Page Publishers ISBN-13: 978-0-7494-8642-6, ISBN: 0-7494-8642-2 "Updated for 2019, this 4th edition of the best-selling Dealing with Difficult People features practical exercises, useful templates, and top tips you need to get the best out of the worst, including how to deal with difficult customers, ..." |
 | | Comparative and Cross-Cultural Health Research A Practical Guide by Roy Lilley, Bill Cain 128 Pages, Published 2018 by Crc Press ISBN-13: 978-1-315-34861-2, ISBN: 1-315-34861-6 "A workbook for the health service and primary care team on working in teams." |
 | | Futureproofing If You Can Imagine It, It Will Happen, If You Can't - You're Out of It by Roy Lilley, Peter Cochrane 184 Pages, Published 2018 by Crc Press ISBN-13: 978-1-315-34905-3, ISBN: 1-315-34905-1 "Christiaan. Barnard. On 3 December 1967 the world suddenly found out where Groote Schuur was. It was introduced to the grocer ... Louis was suffering grave heart failure and Groote Schuur was the hospital where one Christiaan N Barnard, ..." |
 | | Dealing with Difficult People by Roy Lilley 160 Pages, Published 2016 by Kogan Page Publishers ISBN-13: 978-0-7494-7560-4, ISBN: 0-7494-7560-9 "This third edition of the best-selling Dealing with Difficult People provides the tools and techniques you need to get the best out of the worst, including how to deal with difficult customers, dealing with difficult people in the digital ..." |
 | | Making Sense of Risk Management A Workbook for Primary Care, Second Edition by Roy Lilley, Paul Lambden Digital, 280 Pages, Published 2016 by Crc Press ISBN-13: 978-1-138-03050-3, ISBN: 1-138-03050-3 "What you really need to know about risk management, clinical governance, law and ethicsâ ¦ Now completely revised and updated Making Sense of Risk Management: a workbook for primary care breaks down complex issues and presents them in an easily comprehensible manner. Addressing current issues such as the new GP Contract and the rapid rise in litigation, this new edition takes on a more rigorous approach but maintains the same light-hear ..." |
 | | Dealing with Difficult People by Roy Lilley Published 2010 ISBN-13: 978-1-282-50062-4, ISBN: 1-282-50062-7 |
 | | Dirty Dealing(3rd Edition) The Untold Truth about Global Money Laundering, International Crime and Terrorism by Roy Lilley, Peter Lilley Digital, 220 Pages, Published 2006 by Kogan Page ISBN-13: 978-1-280-55063-8, ISBN: 1-280-55063-5 |
 | | Values in Professional Practice(1st Edition) Lessons for Health, Social Care and Other Professionals by Stephen Pattison, Roisin Pill, Donald Bentley, Melissa Bentley, Sophie Aubery, Roy Lilley, John Wyn Owen, James Armstrong, Paul H. Ballard, Andrew Edgar, Eileen Fegan, Ben Hannigan, Stephen Howell, Mike Mcnamee, Paul Lambden Paperback, 240 Pages, Published 2004 by Routledge ISBN-13: 978-1-85775-818-4, ISBN: 1-85775-818-8 "This unique and controversial book puts professional practice in the spotlight. It provides excellent comparative teaching material for professionals to help them develop reflective and ethically responsive practice and initiates a long overdue debate. 'One of the main contributions that this book makes is to provide readers from many different backgrounds professional personal and organisational with a vocabulary with which to begin to ..." |
 | | Care Trusts(Updated) Partnership Working in Action (Paperback) by Jon Glasby, Edward Peck, Roy Lilley Paperback, 208 Pages, Published 2003 by Crc Press ISBN-13: 978-1-85775-821-4, ISBN: 1-85775-821-8 "This book explores the Care Trust concept promoted by central government for improving partnership working between health and social care. Using case studies and examples to raise current issues related to partnership working, it explains how Care Trusts are bridging the gap between health and social care, and considers how they are delivering more co-ordinated services and improved outcomes. All healthcare and social care professionals ..." |
 | | Dealing with Difficult People(Updated) Handle Aggression; Manage Conflict; Motivate Poor Performers (Sunday Times Creating Success) by Roy C. Lilley Paperback, 160 Pages, Published 2010 by Kogan Page ISBN-13: 978-0-7494-5660-3, ISBN: 0-7494-5660-4 "Dealing with difficult people can make life impossible. The workplace is inhabited by a wide variety of people and it can sometimes be difficult to get on with them as well as get on with your work. However by understanding difficult people and the things they do, the problematic situations and awkward issues can be resolved. "Dealing with Difficult People" looks at individual behaviour, what drives it and how to cope with it. Roy Lille ..." |
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